Author Topic: Martin Lewis says Dig Your Heels in on Insurance Claims  (Read 52288 times)


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Martin Lewis says Dig Your Heels in on Insurance Claims
« Reply #1 on: March 05, 2014, 05:55:31 PM »
Timely reminder from Martin Lewis over at MSE today

Hi, I just wanted to share my insurance claim story.

We were burgled last year and in the burglary our safe was stolen – this contained over £2,000 in cash. The insurance company refused to cover the loss as it said I couldn’t prove the cash was there. This argument went on for months and it was refusing to pay out for other losses too.

With Martin Lewis’ stubbornness ringing in my ears, I told it that if it was refusing to pay up on the basis I couldn’t prove the items and cash existed, then that must mean I was lying, this would be a fraudulent claim and therefore I needed investigating.

I gave it till 5pm that day to issue my cheque or I was going to the police station myself to ask them to investigate!

After six months of arguing, it rang me that day at 4.50pm to say it would be honouring my claim in full as well as replacing the existing damaged CCTV and alarm system with a £2,000 system as a goodwill gesture for the inconvenience caused by the delay.

I just wanted to share with others that if you are willing to dig your heels in and take these companies on, you can win."

Fair play to the lady concerned, she was pushed from pillar to post for months and eventually got what she had paid for.

Loss adjustors will usually use every trick in the book to reduce their outlay. If only they dithered so long in taking our initial premiums eh!?  >:(

Oh well :)


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